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Samsung WF395BTP-03144B-01

ERROR CODES


Water Not Draining (nd Error Code)


When the washing machine displays the "nd" error code, it indicates that the water level fails to drop below the Reset Water Level within 15 minutes.


Cause


This issue can occur if there is a blockage in the drain hose or filter, preventing water from exiting the machine.


Fix


Check and clean the drain hose and filter to ensure they are not obstructed. If the problem persists, consider contacting a technician for further assistance.



Excessive Suds (suds Indicator)


The "suds" indicator lights up when excessive suds are detected during the washing session. This is not an error but a warning that the washer is in a suds period.


Cause


The excessive suds typically result from using too much detergent or a non-HE (High-Efficiency) detergent.


Fix


Reduce the amount of detergent being used and ensure that you are using a High-Efficiency detergent suitable for your washing machine.



Unbalanced Load (dc Error Code)


The "dc" error code indicates that an unbalance or cabinet bump is detected during the final spin, which prevents the drum from spinning over 140 RPM.


Cause


This problem often occurs when the laundry is unevenly distributed within the drum, causing an imbalance.


Fix


Redistribute the laundry evenly inside the drum. If necessary, remove some items or add more to balance the load. Restart the spin cycle.



Communication Error (AE Error Code)


The "AE" error code signals a communication error between the SUB PBA and MAIN PBA.


Cause


This error may be due to a faulty Main PBA, SUB PBA, or issues with the wire harness.


Fix


Check the Main PBA, SUB PBA, and wire harness for any faults or connectivity issues. Contact a professional technician if the error persists.



Jammed Key (E2 Error Code)


The "E2" error code appears when a key input signal is detected continuously for more than 30 seconds, indicating a jammed key.


Cause


This situation happens when one of the machine's keys is physically stuck or malfunctioning.


Fix


Inspect all keys on the control panel to ensure none are stuck. Clear any obstructions and try pressing the keys again. If the problem continues, seek professional help.