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Samsung WF395BTP-03144B-01

COMMON PROBLEMS


Wet Clothes


Clothes come out of the washer wetter than expected after the cycle ends.


Cause


This can occur due to an unbalanced load or excessive suds created by using a non-HE detergent.


Solution


To resolve this, redistribute the load evenly in the drum and use only HE (High-Efficiency) detergent or reduce the quantity of the detergent used.



Will Not Start


The washing machine does not start when the power button is pressed.


Cause


This issue may arise from the machine not being properly plugged into the wall outlet or an issue with the power supply.


Solution


Ensure the unit is properly plugged into the wall outlet, check for proper voltage, and reset the circuit breaker or replace the fuse if necessary.



No Water Fill


The washing machine fails to fill with water.


Cause


This could be due to an issue with the water supply hoses or a malfunction of the internal water valves.


Solution


Check the water supply hoses for kinks or blockages and ensure the water supply is turned on. Perform a Quick Test Mode to diagnose further.



Door Will Not Lock


The washer door fails to lock after several attempts, preventing the start of the wash cycle.


Cause


This can be caused by a fault in the door lock mechanism or the PCB board.


Solution


Inspect the door lock switch and PCB connections. If the issue persists, a technician may need to replace faulty components.



Excessive Vibration


The washing machine vibrates excessively during spin cycles.


Cause


Excessive vibration can be caused by an unbalanced load or the machine not being level on the floor.


Solution


Ensure that the machine is on a level surface and adjust the leveling legs if necessary. Also, redistribute the laundry evenly in the drum.



Water Not Draining


The washing machine does not drain water after the cycle.


Cause


This may be due to a clogged drain hose or faulty drain pump.


Solution


Check and clear any blockages in the drain hose and ensure the drain pump is functioning correctly.



Sud Error Code


The washer displays a "Sud" error code during the wash cycle.


Cause


The error is detected when there is excessive suds in the washer.


Solution


Use less detergent in future washes and ensure you are using HE detergent. Run a rinse cycle to clear excess suds.



Water Leakage


Water leaks from the washing machine during operation.


Cause


Leakage can occur due to a damaged door seal or a loose hose connection.


Solution


Inspect the door seal for any tears or wear and check all hose connections for tightness and integrity.



Unresponsive Control Panel


The washing machine's control panel does not respond to button presses.


Cause


This can be caused by a fault in the control board or a software glitch.


Solution


Reset the machine by unplugging it for a few minutes and then plugging it back in. If the issue persists, further diagnosis by a technician may be necessary.



Unexpected Shutdown


The washing machine shuts down unexpectedly during a cycle.


Cause


This might occur due to power supply issues or a fault in the machine's internal components.


Solution


Ensure the power supply is stable and check if the machine is overheating. If needed, consult a technician for internal component checks.